What you can and can't get back if plans change. We've kept this honest and specific, because a business-setup fee has two very different parts — and they're treated very differently.
Last updated: 10 July 2026
This Refund Policy explains how refunds work for services provided by Kinzaad Corporate Services Provider ("Kinzaad", "we", "us"). It applies alongside the Terms of Use and, most importantly, the individual written engagement agreement between you and Kinzaad. Where anything here differs from your signed agreement, your agreement prevails.
The short version: money we pay to a government body or free zone on your behalf is gone once it's paid — those authorities don't refund us, so we can't refund you. Our own service fee is partly refundable if you cancel before we've started real work, and stops being refundable once the process is under way. Once a licence or approval is issued, there's no refund. If something's unclear, ask us before you pay — we'd always rather have that conversation early.
Almost every quote we give you has two separate parts, and the refund rules are different for each:
Once a government, free zone or authority fee has been paid or submitted on your behalf, it is non-refundable. These payments go to third parties who set their own rules, and in almost all cases they do not return the money to us once an application, name reservation, approval or licence step has been lodged. Because we can't recover it, we can't refund it to you. This includes name reservation fees, initial approval fees, licence and registration fees, visa and establishment card fees, medical and Emirates ID fees, notary and attestation charges, and any similar third-party cost.
Our professional fee is treated fairly and in stages:
You can ask to cancel at any time. What happens depends on where things stand:
Once your trade licence, incorporation, approval or visa has been issued, the service is complete and no refund applies — to either the government fees or our service fee. A decision by an authority or bank to reject, delay or add conditions to an application is outside our control and is not, on its own, grounds for a refund of fees already paid to third parties or for work already carried out.
Where you pay a deposit to start, that deposit secures your slot and covers the first stage of work; it becomes non-refundable once that work or the related authority payments begin. Where you pay in instalments, each instalment is credited against fees as they fall due — it doesn't create a refundable balance, and outstanding stages must still be settled per your agreement.
Email [email protected] with your name, the service you engaged us for, and the reason for your request. We'll review it against your engagement agreement and this policy, confirm what (if anything) is refundable, and let you know within a reasonable time — usually within a few working days.
If you have a concern about a charge, please talk to us first — most issues are resolved quickly once we walk through what was done. Raising a chargeback or payment dispute before contacting us can delay resolution, and we reserve the right to respond to any dispute with a full record of the services provided and the fees paid on your behalf to third parties.
Every engagement is governed by the individual written agreement or proposal you accept when you appoint us. That agreement may set out specific fees, stages, deposits and refund terms for your project, and where it does, those terms prevail over this general policy. This page is here to explain how we approach refunds; your agreement is the binding detail.
Not sure how this applies to you? Ask before you commit. Message us on WhatsApp or email [email protected] — we'll give you a straight answer. You can also read our Terms of Use or get in touch.